Warranty and Return Information

Arizona Battery strives to ensure that your experience with our business is quick, easy and as satisfactory as possible. We pride ourselves on our customer service and will attempt to provide the customer with the best possible performance. In our real lives we are customers also, and we treat our customers as we expect to be treated.
   In keeping with our customer service policy, the following is our Warranty and Returns Procedures and Policies.

Our 45 Day Warranty Replacement

  Any battery purchased from Arizona Battery that fails within 45 days of purchase will be considered DOA. Arizona Battery will replace the battery at NO cost to the customer. Arizona Battery will ship a replacement, (or refund the customer's money), and arrange return shipping at our company's expense. RMA Slip is required. (See Below)

One Year Warranty on SLA/AGM Batteries

  All of the Sealed Lead Acid Absorbent Glass Mat batteries sold by Arizona Battery have a One Year Manufacturer's Replacement Warranty. We do not expect our customer's to contact the Manufacturer for warranty replacement, Simply go through us and we'll take care if it.

  Arizona Battery will replace any AGM battery that fails during normal use for a period of one year after purchase date. "Normal use" is defined as the normal charge/discharge cycle for which the application is intended. The customer is responsible for all shipping charges after 45 days from purchase. RMA is required! Before receiving an RMA authorization, please contact one of our technicians for primary troubleshooting.

  Batteries that have failed due to overcharging, current draw greater than the battery's intended design, or failures caused by customer's equipment, are not covered by this warranty.

  Please be aware that multiple battery failures in the same equipment can usually be attributed to the equipment.

One Year Warranty on Laptop/Notebook Computer Batteries

  All of the laptop and notebook computer batteries sold by Arizona Battery have a one year Manufacturer's Replacement Warranty. We do not expect our customer's to contact the Manufacturer for warranty replacement, Simply go through us and we'll take care if it.

  Arizona Battery will replace any laptop/notebook computer battery that fails during normal use for a period of one year after purchase date. "Normal use" is defined as the normal charge/discharge cycle for which the application is intended. The customer is responsible for all shipping charges after 45 days from purchase. RMA is required! Before receiving an RMA authorization, please contact one of our technicians for primary troubleshooting.

  Batteries that have failed due to overcharging, current draw greater than the battery's intended design, or failures caused by customer's equipment, are not covered by this warranty.

  Please be aware that multiple battery failures in the same equipment can usually be attributed to the equipment.

Return Policies 

Wrong or incorrect battery ordered-- Batteries returned because the wrong battery was ordered are subject to a 10% restocking fee. Customer is responsible for all shipping charges and any resulting transaction fees. RMA required.

Incorrect battery received-- Any return caused by Arizona Battery's error will be corrected at no additional cost to the customer. ALL Shipping charges will be the responsibility of Arizona Battery. RMA required.

Refused shipments--If a shipment has been refused by the receiving party and shipping address has been verified by our records to be accurate based on information from the customer, a 20% restocking fee may be applied to credit card used or withheld during refunding of credit charges. If a COD was used as a shipping option and the shipment was refused, a 20% restocking fee may be applied to your next purchase.

Please contact us prior to refusal of shipment for a reduced restocking fee. It is always a good idea to verify the shipping information on your confirmation to ensure accurate delivery.

RMA Procedure

  ALL returns must be accompanied by a RMA Slip from Arizona Battery. The RMA Slip is our documentation with instructions for our receiving area. A battery returned without a RMA Slip will not be processed and will be scheduled for disposal.

  An RMA can be requested by E-Mail, or by calling us at (866)597-3709. Please provide the name the order was placed under, the Invoice Number, date of purchase and the problem with the battery. The RMA Slip will be E-Mailed or faxed as per the customer's instructions.